1. Detailed description of goods and/or services
Josh Crickmay is a Wildlife Photographer with a mission; through his book, Josh’s Big Year, his aim is to educate, observe, explore and promote conservation all over the world.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 to 5 days and delivery to be confirmed by way of postal services.
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. Return and Refunds policy
The provision of goods and services by Josh Crickmay is subject to availability. In cases of unavailability, Josh Crickmay will refund the client
in full within 30 days.

4. Customer Privacy policy
Josh Crickmay shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal
information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

5. Payment options accepted
Payment may be made via Visa and MasterCard.

6. Card acquiring and security
Card transactions will be acquired for Josh Crickmay via PayFast (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.payfast.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Josh Crickmay separately from card details which are entered by the client on PayFast’s secure site. For
more detail on PayFast refer to www.payfast.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

9. Responsibility
Josh Crickmay takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Josh Crickmay chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation
Josh Crickmay may, in his sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by Josh Crickmay based in South Africa.

13. Company contact details
Email: josh@joshsbigyear.com Telephone: 0724604150.